Contact

How Can We Help Today?

Owned and operated by Distinct Backyards, our team is ready to help with orders, product questions, or planning your perfect outdoor space.

We reply within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM CT).
Reach Us

Choose Your Preferred Channel

Email
support@distinctbackyards.com
Replies within 1 business day
Phone
501-454-4346
Monday to Friday, 9:00 AM to 5:00 PM CT
Common Questions

Frequently Asked Questions

How long does shipping take?

We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. You will receive tracking information by email once your order ships.

How can I track my order?

Once your pergola, gazebo, or patio furniture set ships, we send a confirmation email with a tracking number. You can use that number to follow your delivery status directly through the carrier's website.

What is your return policy?

We offer 30-Day Returns on eligible items. If your purchase is not the right fit for your outdoor space, please review our Return Policy page for full details on how to start the process.

Can I exchange an item for a different style or size?

Exchanges are handled on a case-by-case basis. Contact us by email or phone and let us know which product you would like instead, and we will walk you through the available options and next steps.

What materials are your pergolas and gazebos made from?

Materials vary by product and are listed on each product page. We select structures designed for weather resistance and long-lasting outdoor use, so you can enjoy your backyard through every season.

How do I choose between a pergola and a gazebo?

Pergolas provide an open-air framework that adds architectural interest and partial shade. Gazebos offer a fully covered structure for more protection from sun and rain. Both are designed to transform your backyard into a comfortable gathering space.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Drop Us a Line

Select a topic...
Order Status or Tracking
Pergola or Gazebo Questions
Patio Furniture Inquiry
Returns or Exchanges
General Question
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Replies

Every email and phone inquiry receives a thoughtful response within 1 business day.

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Your personal and payment information is protected by industry-standard encryption at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum.

30-Day Returns

Not the right fit for your outdoor space? Our 30-Day Returns policy is outlined on our Return Policy page.